Shipping policy
Turnaround
All orders are shipped within 72 hours Monday - Friday 8am - 5pm. There is an occasional issue that may delay it but I guarantee you that we are trying our hardest to get them out the door as fast as we can.
Carriers
We use the following carriers to deliver our orders:
USPS Priority
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
- Please email jsteward@cfl.rr.com to request a refund
- Mail your returned item to:
Swamp Cracker Outdoor Apparel
160 Lake Mamie Rd
DeLand, FL, 32724, United States
- Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.